RoomWave support covers account access, subscriptions, staff permissions, device pairing, zones, playback, offline downloads, catalog availability, and RoomWave application behavior.
Request help
Email cody@frg.earth with the venue and zone, device platform and app version, song or Journey when relevant, what happened and when, and a screenshot or short recording when useful.
Do not send passwords, full payment card details, bank credentials, private keys, or reusable pairing secrets.
Priority and coverage
Requests are reviewed on business days. Account security, billing failures, widespread playback outages, and loss of venue access receive priority. The Founding Venue plan has no guaranteed response time or service level agreement.
External equipment
RoomWave can diagnose its application, account, catalog, and paired player state. The venue manages speakers, amplifiers, Bluetooth, AirPlay, wired routing, internet service, device power, operating system settings, and safe volume.
Security
For suspected compromise, include “Security” in the subject and revoke affected staff or player devices from an authorized owner account when possible.